Director Business Development, EMEA and European Market Specialist, phocuswright
Session: How do consumers in primary markets act differently? what you need to know.
Based in London, Ms. Kaci heads research sales for Europe, the Middle East and Africa, spreading knowledge of the company's products and services, and creating partnerships. Florence speaks at a variety of industry events across Europe and Eastern Europe on travel distribution trends that are changing the way consumers search, shop, buy and share travel. Prior to joining Phocuswright, a position with REZSolutions - soon to become Pegasus Solutions - brought Florence from France to London. She held various hotel and distribution roles within Pegasus dealing with implementation, in-service delivery, sales, account management, increasing the Internet distribution channels portfolio and transaction volume, and connecting hotel groups in Europe with OTAs to improve partnerships. Most recently, Florence was director, sales and account management (supply and demand) for the EMEA region with Pegasus. Florence's previous experience includes Starwood in Paris, a hotel group in Mauritius and the French Tourism government office in New York City. She holds an M.B.A. in tourism (management) from the ESCAET.